Difference between revisions of "Installation Problems"
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| − | This page provides answers to issues that users have encountered when installing PANGU. | + | __FORCETOC__ |
| + | This obsolete page provides answers to issues that users have encountered when installing PANGU. | ||
| − | + | This page has been replaced by the [[FAQ]] page. | |
| − | + | ||
| − | == | + | == Error: not authorised == |
| − | + | The most common reason for this problem is failure to open a new terminal window after setting the '''PANGU_LICENCE_FILE''' environment variable. If you don't have a licence file for your machine then you must request one via the licence request page on the [https://pangu.software pangu.software site]. | |
| − | === The licence file is not found === | + | === Note: used licence file ′′ === |
| + | If the licence file used by PANGU is reported as the empty string ′′ then you probably forgot to close the terminal/command window and open a new one after setting the '''PANGU_LICENCE_FILE''' environment variable. Environment variable changes will only apply to programs that are started '''after''' the change is made. So any existing windows will use the previous setting. | ||
| + | |||
| + | === The specified licence file is not found === | ||
Check that the '''PANGU_LICENCE_FILE''' environment variable is set correctly. At a Windows/DOS/cmd.exe prompt type: | Check that the '''PANGU_LICENCE_FILE''' environment variable is set correctly. At a Windows/DOS/cmd.exe prompt type: | ||
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If the contents of the licence file are not displayed then the environment variable is wrong. Correct the error and remember to close the terminal and open a new one. | If the contents of the licence file are not displayed then the environment variable is wrong. Correct the error and remember to close the terminal and open a new one. | ||
| + | |||
| + | == Other known issues == | ||
| + | Please check the [[Known Issues]] page for other problems which might be encountered. | ||
Latest revision as of 14:30, 14 June 2021
This obsolete page provides answers to issues that users have encountered when installing PANGU.
This page has been replaced by the FAQ page.
Contents
Error: not authorised
The most common reason for this problem is failure to open a new terminal window after setting the PANGU_LICENCE_FILE environment variable. If you don't have a licence file for your machine then you must request one via the licence request page on the pangu.software site.
Note: used licence file ′′
If the licence file used by PANGU is reported as the empty string ′′ then you probably forgot to close the terminal/command window and open a new one after setting the PANGU_LICENCE_FILE environment variable. Environment variable changes will only apply to programs that are started after the change is made. So any existing windows will use the previous setting.
The specified licence file is not found
Check that the PANGU_LICENCE_FILE environment variable is set correctly. At a Windows/DOS/cmd.exe prompt type:
type %PANGU_LICENCE_FILE%
For Linux users type:
cat $PANGU_LICENCE_FILE
If the contents of the licence file are not displayed then the environment variable is wrong. Correct the error and remember to close the terminal and open a new one.
Other known issues
Please check the Known Issues page for other problems which might be encountered.
