Difference between revisions of "Installation Problems"
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If the licence file used by PANGU is reported as the empty string ′′, did you remember to close the terminal/command window and open a new one after setting the '''PANGU_LICENCE_FILE''' environment variable? Environment variable changes will only apply to programs that are started '''after''' the change is made. So any existing windows will use the previous setting. | If the licence file used by PANGU is reported as the empty string ′′, did you remember to close the terminal/command window and open a new one after setting the '''PANGU_LICENCE_FILE''' environment variable? Environment variable changes will only apply to programs that are started '''after''' the change is made. So any existing windows will use the previous setting. | ||
| − | === The licence file is not found === | + | === The specified licence file is not found === |
Check that the '''PANGU_LICENCE_FILE''' environment variable is set correctly. At a Windows/DOS/cmd.exe prompt type: | Check that the '''PANGU_LICENCE_FILE''' environment variable is set correctly. At a Windows/DOS/cmd.exe prompt type: | ||
Revision as of 10:46, 29 January 2019
This page provides answers to issues that users have encountered when installing PANGU.
Licence not found
The most common reason for this problem is failure to open a new terminal after setting the PANGU_LICENCE_FILE environment variable. If you don't have a licence file for your machine then you must request one via the licence request page on the site pangu.software site.
Note: used licence file
If the licence file used by PANGU is reported as the empty string ′′, did you remember to close the terminal/command window and open a new one after setting the PANGU_LICENCE_FILE environment variable? Environment variable changes will only apply to programs that are started after the change is made. So any existing windows will use the previous setting.
The specified licence file is not found
Check that the PANGU_LICENCE_FILE environment variable is set correctly. At a Windows/DOS/cmd.exe prompt type:
type %PANGU_LICENCE_FILE%
For Linux users type:
cat $PANGU_LICENCE_FILE
If the contents of the licence file are not displayed then the environment variable is wrong. Correct the error and remember to close the terminal and open a new one.
